Bilingual Insurance Advisor

TD•Ottawa, ON

1d•Onsite

About The Position

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us. This role provides sound advice with every customer interaction, contributing to an exceptional customer experience. It involves engaging customers/partners in conversation to understand and by asking deeply curious and thoughtful questions to meet their current and future products/ advice and/or service needs by proactively providing them with information/advice/guidance. The role also involves offering advanced knowledge and/or advice/guidance as it relates to their respective business area and ensuring customer/partner problems are handled appropriately the first time, escalating issues when necessary. The Bilingual Insurance Advisor is expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needs. They will also identify cross-sell opportunities and/or refer customers/partners to internal Bank partners. This role contributes to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth. It also involves promoting and offering a full suite of products, advice, services and banking capabilities, contributing to business objectives for Operational Excellence, and supporting the timely and accurate completion of business processes and procedures. The role requires protecting the interests of the organization – identifying and managing risks, and escalating non-standard, high risk transactions / activities as necessary. Ensuring documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations, identifying, suggesting and actively participating in process improvement opportunities, and ensuring necessary due diligence to support the accuracy of all customer transactions / activities are key responsibilities. Keeping abreast of emerging issues, trends, and evolving regulatory requirements and assessing potential impacts, and maintaining a culture of risk management and control, supported by effective processes in alignment with risk appetite are also crucial. The role requires assuming responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct. Employees are expected to participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. They should also support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit, keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques, and participate in personal performance management and development activities, including cross training within own team. Contributing to the success of the team by willingly assisting others in the completion and performance of work activities; providing training, coaching and/or guidance as appropriate, and contributing to a fair, positive and equitable environment that supports a diverse workforce are also expected. Acting as a brand champion for your business area/function and the bank, both internally and/or externally is also part of the role.

Requirements

Must be Bilingual (French and English)
2+ years relevant experience
Undergraduate degree and/or Must be Bilingual (French and English)
2+ years relevant experience

Nice To Haves

Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Responsibilities

Provide sound advice with every customer interaction, contributing to an exceptional customer experience.
Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions.
Engage customers/partners in conversation to understand and by asking deeply curious and thoughtful questions to meet their current and future products/ advice and/or service needs by proactively providing them with information/advice/guidance.
Offer advanced knowledge and/or advice/guidance as it relates to their respective business area.
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary.
Meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needs.
Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth.
Promote and offer full suite of products, advice, services and banking capabilities.
Contribute to business objectives for Operational Excellence.
Support the timely and accurate completion of business processes and procedures.
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary.
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
Identify, suggest and actively participate in process improvement opportunities.
Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand champion for your business area/function and the bank, both internally and/or externally.