Bilingual Inside Sales Representative/Le ou la Représentant(e) des ventes internes bilingue

Samson Controls Inc.•Laval (administrative region), QC

3d•Hybrid

About The Position

The Bilingual Inside Sales Representative assists the Regional Sales Manager with all sales activities within the defined region of responsibility and is key to developing, strengthening, and maintaining customer relationships. This includes occasional face-to-face customer interactions, lead management, resolve customer service issues, following up and presenting quotation activities, as well as understanding the customer applications and requirements. Reporting to the Director of Sales, the Inside Sales Representative is responsible for not only promote the full range of SAMSON products and services to achieve the company’s sales targets but also following corporate strategy and delivering customer service excellence. It is the Inside Sales Representative role to present the proposal as well as follow-up and provide accurate feedback that will allow the Regional Sales Manager to generate a sale. The Inside Sales Representative communicates within the local and global organization and use various software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality standards. As an achievement-oriented individual, the Inside Sales Representative will find that SAMSON offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive Health, Wellness and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.

Requirements

Post-Secondary Degree or Diploma from an accredited college or university in Business, engineering, or equivalent
Ability to manage sales cycles between 6 weeks and 2 years
Advanced verbal and written communication, including strong presentation skills
Strong computer skills including excellent knowledge of MS Office
Strong customer service skills with a high sense of urgency and task prioritization
Ability to work in a team environment
Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment
Innovative problem-solving skills and able to adapt to changing priorities
High attention to detail
Bilingual (English and French) is mandatory
Valid Canadian Drivers license

Nice To Haves

3+ years of experience in Industrial or Process Automation, customer service/Inside sales/technical sales is an asset
Technical knowledge of Valves, Actuators, and other control components a preference
Previous experience utilizing a CRM with all customer interactions is an asset

Responsibilities

Communicates directly and pro-actively with internal and external customers and channel partners
Manages customer expectations and contributes to a high level of customer satisfaction
Supports sales activities including but not limited to proposal, presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution
Lead Management activities and qualification of companies within defined region
Track and manage all customer interaction in the Customer Relationship Management program (CRM)
Promote and educate clients on the SAMSON portfolio of products, services, and solutions
Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
From time to time, attend internal and external sales meetings & events
Follow-up on all leads, proposals and opportunities
Attend webinars, meetings, and training, as required
Collaborate with sales channel and regional sales team to enhance regional coverage
Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON
Adhere to SAMSON‘s Quality standards and code of conduct policy
Participate in all company required training
Other duties as assigned by management.