Bilingual Inside Sales Coordinator
PHIHONG USA•Fremont, CA
•Onsite
About The Position
We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.
Requirements
- Bachelor’s degree (Business, Supply Chain, International Trade, or related field preferred)
- 1-3 years’ experience in sales support, order management, or customer service in a manufacturing or import/export environment
- Excellent attention to detail, strong organizational skills, ability to multitask
- Effective verbal and written communication skills
- Bilingual: fluent in English and Mandarin (speaking and writing)
- Comfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)
- Proficiency with MS Office (Excel) and experience with CRM / ERP systems
- Ability to prioritize tasks and manage under tight deadlines
- Problem solver: able to troubleshoot shipment, quality, or order issues
Nice To Haves
- Experience with international shipping, customs, Incoterms
- Familiarity with supply chain planning / demand forecasting
- Previous experience working with Asia-based production / supply chain
- ERP / logistics software experience
Responsibilities
- Receive, process, and monitor customer orders from initiation through fulfillment
- Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
- Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues
- Communicate order status, delays, or quality issues proactively to customers and internal stakeholders
- Prepare regular reports on order status, shipment performance, and inventory/demand forecasts
- Assist sales team with client inquiries, quotations, order amendments, and follow-ups
- Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)
- Collaborate cross-functionally with sales, operations, quality control, and finance teams
- Continuous improvement: identify process bottlenecks and propose improvements
Benefits
- Health, vision, dental insurance
- Paid time off, holidays
- 401(k) / retirement plan
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
