Bilingual Inbound/Outbound Enrollment Specialist

Encoura

1d•Remote

About The Position

As a Bilingual Inbound/Outbound Enrollment Specialist, you’ll guide prospective families through K–12 online schooling options through a blend of inbound and outbound calls. You’ll serve as a trusted advisor by assessing family needs, recommending best-fit programs, and supporting families through the enrollment process, including documentation, school requirements, and deadlines, while delivering an exceptional experience and meeting performance goals. A Day in the Life Making outbound calls and taking inbound calls from families interested in enrolling, determining best options, sharing details about various online schooling options. Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence Escalating issues in a timely manner Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps. Closes sales while delivering exceptional experience and meeting key performance goals. Our Training Approach During your paid 2 week training you will learn: Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers Providing recommendations to parents/primary caregivers on which school solution is the best for their situation You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

Requirements

Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above).
Computer knowledge and multi-tasking with internet navigation skills
18 years or older with a High School diploma or equivalent combination of education and experience
Willing to accept Full time, 40 hours a week
Must reside within approved state
Able to work from home with Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less
Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
WiFi is allowed; wired connection required if WiFi becomes unstable
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.

Nice To Haves

College degree or some college completed, preferred
1 or more years of customer service experience, preferred

Responsibilities

Making outbound calls and taking inbound calls from families interested in enrolling, determining best options, sharing details about various online schooling options.
Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services
Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation
Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence
Escalating issues in a timely manner
Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps.
Closes sales while delivering exceptional experience and meeting key performance goals.
Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
Learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers