Bilingual Immigration Consultation Specialist - Atlanta, GA
About The Position
The Consultation Specialist conducts immigration consultations with prospective clients and helps them understand the legal pathways offered by Solano Law Firm. Our clients trust us with some of the biggest decisions of their lives, and this role exists to convert qualified consultations into retained clients through relationship building, strategic discovery, education, objection handling, follow-up, and an exceptional client experience. This is not a call center role. A successful Consultation Specialist combines empathy with confidence, structure with warmth, and sales ability with integrity. You will not provide legal advice or represent yourself as an attorney. Your responsibility is to gather information, educate clients on firm process and potential pathways under attorney supervision, identify opportunities for legal review, and guide qualified prospects toward representation.
Requirements
- Native or professional-level fluency in Spanish and English
- Minimum 2 years of experience in sales, consultations, legal intake, customer success, or high-touch client-facing roles
- Proven history of meeting performance and conversion goals
- Exceptional communication and objection handling skills
- Strong organization and follow-through
- Comfortable discussing financial commitments and guiding client decisions
- Willing to work Tuesday–Saturday, 10 AM–7 PM ET, in-office in Atlanta
Nice To Haves
- Immigration law or legal consultation experience
- Experience with HubSpot, CTM, Zoom, or similar CRM systems
- Consultative sales experience
- Experience navigating emotionally sensitive conversations
Responsibilities
- Conduct Immigration Consultations
- Lead scheduled consultations via Zoom, phone, and in-person from the Atlanta office
- Use Solano's structured consultation process from opening through close
- Create a welcoming, professional, high-trust client experience
- Maintain control of consultation flow
- Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency
- Identify opportunities for attorney review
- Document findings clearly and accurately
- Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps
- Present recommendations confidently and ethically: without creating unrealistic expectations
- Help clients understand the value of legal representation
- Build confidence and urgency ethically
- Conduct trial closes throughout the consultation
- Address objections professionally
- Execute structured follow-up for undecided consultations
- Take ownership of consultation outcomes
- Maintain complete and accurate consultation notes
- Update CRM immediately after every consultation
- Track outcomes, next steps, and follow-up activities
- Participate in daily huddles, coaching sessions, call reviews, and team trainings
- Share client insights and trends with leadership
- Contribute to continuous improvement
Benefits
- Performance-based bonus structure tied to revenue collected and deposits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
