Bilingual HR Call Center Specialist - Canadian French
Gallagher•Rolling Meadows, IL
About The Position
Provide exceptional HR support by serving as the first point of contact for employee inquiries, processing HR transactions, maintaining accurate employee data in Oracle, and supporting HR programs, policies, and benefits administration. Resolve routine issues, escalate complex matters, and ensure timely service through ticket management and adherence to service level agreements.
Requirements
- Minimum of 2 years of experience in position or specialization, supporting HR programs and processes.
- Minimum of high school diploma.
- Must have basic knowledge of Microsoft Office suite, including Outlook.
- Must have prior experience completing transactions in HR Systems.
- Must be fluent in Canadian French.
Nice To Haves
- Aptitude for technology and process improvement.
- Comfortable with learning new technology and tools.
- Able to adapt to changing requirements and environment.
- Outstanding customer service and interpersonal skills.
- Good judgment and critical thinking required.
Responsibilities
- Respond to employee inquiries regarding HR policies, programs, and benefits.
- Process employee transactions, including new hires, status changes, compensation updates, and terminations.
- Maintain accurate employee records and data integrity within Oracle.
- Manage and resolve service tickets within established SLA guidelines.
- Provide first-level HR systems and process support; escalate complex issues as needed.
- Assist with benefits enrollment, employee communications, and HR documentation.
- Generate reports and maintain confidential employee records.
- Identify process improvements and document workflows and procedures.
- Support HR functions such as recruiting, onboarding, employee relations, and compliance activities.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
