Bilingual Housing Problem Solving Specialist

Compass Family Services • San Francisco, CA

6d • Onsite

About The Position

Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.

The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

Specific responsibilities include:
Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
Assess and de-escalate potentially volatile situations.

Requirements

• Fluency or a high level of professional proficiency in English and Spanish is required.
• Relevant experience in social work or a related field
• Experience working with families in crisis
• Excellent interpersonal, listening and communication skills
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
• Ability to assess and de-escalate potentially volatile situations
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Responsibilities

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
• Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
• Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
• Assess and de-escalate potentially volatile situations.

Benefits

• 4 weeks of vacation your first year, 5 in your second.
• Paid holidays
• Sick time
• Family leave
• Health insurance
• Dental insurance
• Vision insurance
• Long term disability insurance
• Life insurance
• Retirement account contribution (5% of salary after one year, vests during years 2-6)
• Membership in OPEIU/Local 29 union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed