Bilingual Housing Navigator

Titanium Healthcare • San Diego, CA

1d • $21 - $26 • Hybrid

About The Position

The Housing Navigator (HN) is responsible for providing support and assistance to members and their families experiencing homelessness or at risk of losing housing.

Requirements

• Fluent in English (written and verbal), Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED required
• Minimum 2+ years of experience in healthcare, social services, public health, case management, or working with unhoused and unsheltered individuals, families, and veteran programs
• Prior experience working with HMIS
• Prior experience working in a social service setting with working knowledge of case management systems and planning techniques
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

Nice To Haves

• associate degree preferred

Responsibilities

• Research, establish, and maintain a list of available housing opportunities in the region
• Develop relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing
• Develop individualized housing plans and communicate plans and housing opportunities to members
• Ensure effective service and all placements are consistent with member care plan
• Assist members with the housing search, including applying for apartments, negotiating with potential landlords, and filling out rental applications
• Assist members in understanding tenant rights and responsibilities
• Assist members with landlord communications by being a mediator if there are disagreements or concerns
• Conduct follow-up meetings with members after housing placement to assist with any issues that may have arisen
• Maintain accurate documentation of service objectives, outcomes, and other member-related information in appropriate data systems
• Participate in collaborative team meetings to provide input, support, brainstorm solutions to common areas of concern, and develop best practices
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Utilize the Homeless Management Information System (HMIS) to add members into housing portal
• Assist members complete the CES assessments
• Assist members in-person with assessments or housing tenancy
• Perform other duties as assigned or required per departmental policy

Benefits

• Mileage reimbursement
• 12 holidays
• up to 15 days of accrued PTO
• additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Medical, Dental, & Vision Benefits
• unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED