Housing Navigator

Bay Area Community Resources•San Leandro, CA

2d•Hybrid

About The Position

The Housing Navigator position is mobile and requires travel across multiple cities within Contra Costa County. The role involves building relationships with landlords, identifying suitable rental units, providing support to clients facing housing instability, researching local housing resources, tracking data, advocating for clients, and collaborating with various stakeholders. The position emphasizes a client-centered approach, cultural sensitivity, and strong communication and problem-solving skills.

Requirements

Valid driver's license
Registered and insured vehicle required
Knowledge of local housing resources, programs, and policies
Familiarity with housing databases, online resources, and communication tools
Advocacy skills for clients
Cultural sensitivity and adaptability
Empathy and compassion
Strong communication skills
Resourcefulness in finding housing options
Problem-solving abilities
Strong organizational skills
Attention to detail
Client-centered approach
Adaptability
Teamwork and collaboration skills
Professionalism and ethics
Strong time management skills with the ability to prioritize and meet multiple deadlines
Vehicle must meet the following limits to drive participants: $100,000 for injury/death to one person; $300,000 for injury/death to more than one person; $100,000 for property damage.

Responsibilities

Build relationships with landlords across the Bay Area to generate rental units for clients.
Collect documentation from landlords for payment and maintain contact to ensure satisfaction with tenants.
Conduct research and site visits to identify suitable units that meet clients' needs.
Develop and manage a rental unit inventory used to match clients to units.
Provide compassionate and person-centered support to individuals or families facing housing instability.
Coordinate with clients, Case Managers and Housing Specialists to understand client housing needs, preferences, and barriers.
Research and maintain up-to-date knowledge of local housing resources, affordable housing options, rental assistance programs, and other relevant services.
Maintain accurate, organized landlord records and documentation on housing availability.
Comply with all data reporting requirements as set by the organization.
Advocate on behalf of clients to address housing-related challenges, resolve disputes with landlords, and navigate complex housing systems.
Collaborate with colleagues, social service agencies, housing providers, and community partners to streamline housing processes and enhance housing options.
Stay informed about changes in housing policies, regulations, and resources.
Adhere to professional ethical standards and maintain confidentiality of clients' personal information.
Provide transportation support to households experiencing transportation barriers.
Other duties as assigned.