Bilingual Home Inspection Field Representative - Waco, TX

Vanderbilt Mortgage•Maryville, TN

2d•Remote

About The Position

Vanderbilt Mortgage is seeking a Bilingual Home Inspection Field Representative to complete inspection-related requests for new and existing customers, as well as inspections on potentially vacant homes. This role involves driving to collateral locations, communicating with delinquent customers and the Home Office, and assessing the status and condition of homes financed by Vanderbilt Mortgage. The position reports to the Home Inspection Field Supervisor and requires extensive travel.

Requirements

High school diploma or equivalent required.
Minimum 1 year relevant experience required.
Must be Bilingual in both Spanish and English.
Must maintain a valid driver’s license in good standing in the state residing.
Must always maintain insurance with acceptable levels.
Must have a clear understanding of collection and repossession procedures.
Strong computer skills required to include email.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field.
Build a good rapport with local Remarketing Asset Managers in the area.
Willingness and ability to complete assigned work efficiently.
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
Must have excellent communication skills when dealing with customers.
Ability to identify and assess account status and determine appropriate processes.
Basic understanding of collection and repossession procedures.
Great attention to detail, organizational skills, and time management.
Good sense of urgency and follow up.
Ability to handle stressful situations.
Capable of dealing with changes that can and will occur periodically.
Ability to manage schedule daily and work with minimal supervision.

Responsibilities

Complete inspection-related requests for new and existing homes.
Determine coverage area to ensure timely completion of requests.
Locate homes using mapping software and drive to each location.
Confirm addresses and verify collateral matches descriptions.
Input inspection results daily, including uploading pictures and condition reports.
Review accounts to prepare for the next day.
Verify correct party contact and connect customers with Account Representatives (collections team members) in the Home Office; do not communicate with customers about delinquency/collections.
Communicate 50% face-to-face and 50% over the phone and via email.
Establish and cultivate relationships within the Home Office and various departments.
Determine if the home has occupancy or is vacant.
Take pictures of collateral and document status for Account Representative review.
Use mobile laptop, cell phone, and digital camera to upload/download pictures.
If vacant, identify next steps, including a full condition report to assess condition, changing locks, and partial winterization.
Change door locks and winterize homes.
Other duties as assigned.

Benefits

Medical and Dental Plan with Prescription Coverage and Vision
Competitive benefits including 401(K) includes 100% company match of the first 4%
Paid time off days (PTO), maternity/paternity leave, and holidays
Community involvement including Volunteer Paid Time Off (VTO)
Tuition Assistance for your first degree
Onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
Collaborative and energetic work environment
Professional development and promotional opportunities
Competitive bonus programs