Bilingual Front Office Clerk - Lead

Legacy Community Health•Houston, TX

6d•Onsite

About The Position

Welcome to Legacy Community Health, where you're not just joining a team—you're becoming part of a family committed to making a transformative impact in community healthcare. As the Bilingual Front Office Clerk Lead, you will be the heart and soul of our clinic's first impression, creating meaningful connections with every patient you meet. Role Highlights: Be the friendly face that greets our patients and sets the tone for their visit. Impactful Work: Directly influence the patient experience and contribute to the health of our community. Collaborative Environment: Work alongside a dedicated, passionate team focused on delivering exceptional patient care. Growth Opportunities: Benefit from mentorship and professional development programs that nurture your career journey. Mission-Driven: Play a vital role in our mission to provide accessible, quality healthcare for everyone.

Requirements

High school graduate or equivalent required.
Bilingual required.
Pleasant, professional phone voice.
Ability to multi-task and handle many incoming calls or patients.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience preferred.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
Must manage multiple deadlines and decision making responsibilities.

Nice To Haves

Computer literacy and multi-line phone or switchboard experience preferred.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.

Responsibilities

Answer incoming calls and efficiently route them to the appropriate department.
Conduct client intake and inform the relevant staff of the client's arrival promptly.
Accurately enter patient information into our databases.
Adhere to appointment scheduling and cash handling procedures.
Complete opening and closing procedures with precision.
Participate actively in the Performance Improvement Program.
Assist in training and developing staff to ensure team growth.
Monitor patient flow and collaborate with management for staffing needs.
Handle escalated customer service issues with empathy and professionalism.
Contribute to special projects aimed at enhancing clinic operations.
Evaluate staff performance for continuous improvement.
Facilitate clear communication between patients and healthcare providers.
Review provider schedules for accuracy and resolve any discrepancies.
Manage office supply levels to support seamless operations.
Foster a respectful and courteous environment for all.
Promote effective team relations and collaboration.
Engage with a primary care medical home approach.
Attend mandatory safety training and maintain a safe workplace.
Follow exposure control plans to ensure a safe environment.
Perform additional duties as needed to support the clinic team.