Bilingual Front Office Call Center Coordinator - Floater

Farrin•Greensboro, NC

6d•Hybrid

About The Position

Jumpstart your career as a Floater Bilingual Front Office Call Center Coordinator. You will begin your role working in our Greensboro office during the onboarding and training period. Once you are fully onboarded and established in the role, you will transition to a remote work arrangement from your home. While working remotely, you will be expected to maintain flexibility to travel to our Asheville, Charlotte, and Greensboro offices as needed to provide backup coverage and support. In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances. No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case. It’s a good fit for compassionate professionals. You'll also help captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office. It’s a good fit a responsible, compassionate professional. Once hired you will be required to successfully pass the NC Notary in a timely manner.

Requirements

Bilingual (language not specified, but implied by title).
Must successfully pass the NC Notary in a timely manner after hire.
High degree of empathy.
Responsible.
Compassionate.

Responsibilities

Answer and route calls from injured people.
Provide backup coverage and support to Asheville, Charlotte, and Greensboro offices as needed.
Welcome guests.
Facilitate meetings.
Run the office.