Bilingual Front Office Call Center Coordinator - Floater

Farrin • Charlotte, NC

6d • Hybrid

About The Position

Jumpstart your career as a Floater Bilingual Front Office Call Center Coordinator. You will begin your role working in our Charlotte office during the onboarding and training period. Once you are fully onboarded and established in the role, you will transition to a remote work arrangement from your home. While working remotely, you will be expected to maintain flexibility to travel to our Asheville, Charlotte, or Greenville offices as needed to provide backup coverage and support. In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances. No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case. It’s a good fit for compassionate professionals. You'll also help captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office. It’s a good fit a responsible, compassionate professional. Once hired you will be required to successfully pass the NC Notary in a timely manner.

Requirements

• Bilingual proficiency.
• Excellent people skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• High degree of empathy.
• Responsibility.
• Compassion.

Responsibilities

• Answer and route calls from injured people.
• Provide backup coverage and support to Asheville, Charlotte, or Greenville offices as needed.
• Welcome guests, facilitate meetings, and run the office at the Charlotte location.
• Pass the NC Notary in a timely manner.

Benefits

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment.
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed