Bilingual Front Desk Receptionist

Car Center•Grand Rapids, MI

4h•$18 - $20•Onsite

About The Position

Our Bilingual CSR will provide top rated customer service to both English and Spanish speaking customers. Essential Duties and Responsibilities The following essential responsibilities/duties that require communication are expected to be completed in both fluent English and Spanish. The essential functions include, but are not limited to the following:

Requirements

Fluent in Spanish ( required )
Prior administrative/reception experience 3+ years ( required )
High School Diploma/GED ( required )
Valid and clean Driver's License ( required )
Uphold Company Core Values ( required ) see below

Responsibilities

Answer and direct phone calls professionally
Act as “first impression” of all guests who enter the building; greeting, assisting, and directing
Update customers on status of their vehicle
Provide exemplary customer service (EDGE) in a friendly and professional manner
Daily data entry into database/systems
Clean and maintain lobby and other common areas; keep tidy and organized as well as offering beverages or snacks to guests
Facilitate/Coordinate Rentals/Loaners (scheduling)
Create and maintain warranty files with accuracy
Receive and enter incoming payments into database/system (A/R Reports) with accuracy
Transport customers to and from the shop when necessary
Maintain communication with accounting department & assist with end-of-month process
Order all office supplies as directed
Maintain and oversee petty cash/cash drawer balances/deposits with accuracy
Tend to all incoming and outgoing mail
Maintain excellent attendance record
Create relationships and build positive rapport with customers
Complete follow-up phone calls to customers with completed jobs and report back to GM when necessary
Calling on insurance assignments
Calling on opportunities list and schedule repairs accordingly
Coordinate all inner office events to foster a positive work environment
All other duties not listed but assigned