Bilingual Front Desk Receptionist

University of Colorado•Aurora, CO

1d•$40,248 - $44,274•Onsite

About The Position

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO. Receptionists support specific service lines within the clinic (pediatrics, primary care, obstetrics, dental, and behavioral health) but will be cross-trained to work across those areas as well. Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building. The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65%25 of whom identify as Latinx, and 42%25 of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services.

Requirements

Two (2) years of general clerical experience.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
Must be willing and able to pass a sex offender background check.
Must be willing and able to work at alternate Sheridan Health Services clinic locations, such as the Family Health Clinic at 3525 W. Oxford Ave. Denver, CO 80236, and the Youth Health Clinic at 4107 S. Federal Blvd. #B, Sheridan, CO 80110, depending on coverage needs.
Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Interpersonal skills to work effectively with patients, their families, and members of the health care team.
Outstanding customer service skills.
Ensure patient privacy and confidentiality within regulatory guidelines, including but not limited to HIPAA and 42 CFR part2.
Unconditional ability to maintain patient confidentiality.
Exemplary organizational skills and ability to prioritize effectively.
High level of attention to detail and accuracy.
Ability to comply with established rules, policies, and procedures and to meet deadlines.
Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry).

Nice To Haves

College or university coursework, appropriate to the work assignment, may substitute on a year-for-year basis for the experience.
Experience providing support over the phone and in-person to diverse groups of customers.
Experience utilizing Microsoft Office programs.
Experience working with public and/or private health insurance plans.
Experience using an electronic health record system.
Formal certification as a Spanish language interpreter.
Experience with scheduling multiple patients, events, and/or meetings on a daily basis.

Responsibilities

Warmly welcome and promptly check in patients and visitors.
Accurately verify and update patient information, ensuring records are current.
Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
Notify relevant staff members of patient arrivals in a timely manner.
Process insurance verifications and obtain necessary authorizations.
Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
Upload all required patient documents and records to the appropriate patient charts.
Address patient billing inquiries and efficiently process payment transactions for services provided.
Prepare, manage, and distribute correspondence, reports, and other necessary documents.
Collect, sort, and distribute incoming and outgoing mail.
Provide accurate and clear information about clinic services and policies.
Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
Process billing, payments, and log copays using appropriate EHR software.
Maintain a clean, organized, and welcoming reception area.
Monitor inventory levels and request office supplies as needed.
Support the implementation and adherence to clinic policies and procedures.
Actively participate in team meetings and contribute to continuous improvement initiatives.
Adhere to safety, environmental, and infection control protocols.
Other duties as assigned.