Bilingual Front Desk Receptionist

Prince George's County Government•Hyattsville, MD

4d•Onsite

About The Position

This is dually allocated entry level work involving a number of simple clerical processes which may include: alphabetizing, filing, tabulating, coding, sorting, telephone/reception duties, typing, processing routine records, and key entering and retrieving data. Work in this class can be learned readily by on-the-job training and is performed with in accordance established policies and procedures. Work assignments are usually routine and repetitive in nature and are performed under close supervision. Work performance is evaluated in terms of quantity, quality and accuracy. Incumbents may be required to work a rotating shift.

Requirements

High school diploma or G.E.D. certificate.

Nice To Haves

Ability communicate fluently in Spanish.

Responsibilities

Makes data entries on a variety of records and related documents.
Learns to code, key, enter, retrieve and update data in automated systems; may be required to perform routine typing assignments.
Extracts, compiles and tabulates data from records to be used in generating routine periodic reports.
Assists with the computation of charges for services and prepares expense distribution forms.
Assists in maintaining files, correspondence, forms, receipts, and other material.
Sorts and distributes computerized reports and other related material.
Learns to process mail using automated electronic mail system.
Maintains logs of incoming/outgoing mail, reports and related documents.
Answers and records telephone inquiries including emergency calls and complaints and takes appropriate action.
Greets and assists office visitors.
Receives service requests and routes them to the appropriate official for response.
Willingly and cooperatively performs tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee's class of work.