Bilingual French Government Contract Operations Specialist

Philips • Nashville, TN

2d • $24 - $37 • Onsite

About The Position

The Government Contract Operations Specialist works closely with the Service Sales team to support service contracts for preventive maintenance and equipment repair across North America. In this role, you’ll help prepare and review quotes, create and manage orders, and support contracts from start to finish—playing a key part in delivering a great customer experience. You’ll build strong knowledge of our service offerings while collaborating with a wide range of partners in a dynamic, team‑oriented environment. Your role: Coordinate and administer all phases of service contract management, including developing, designing, and creating service proposals and bid solutions in compliance with corporate policies. Perform detailed contract reviews to ensure pricing, terms, and solutions meet corporate, government, and regulatory requirements. Analyze complex contract requirements, special provisions, approvals, and pricing structures to ensure compliance with applicable laws, regulations, and policies. Partner with Sales to provide guidance on alternative options and operational requirements for customer deliverables. Manage contract execution activities including order processing, invoicing, warranty creation, entitlement issues, contract modifications, reconciliations, and fiscal close support. Support dispute resolution while ensuring alignment with customer and finance requirements. Serve as a point of contact for internal and external customers, leveraging strong knowledge of departmental systems, tools, and procedures. Collaborate cross‑functionally to streamline processes, manage competing priorities, and deliver high‑quality support. Actively contribute to team and business success by supporting teammates, maintaining strong partnerships with Sales, and participating in continuous improvement initiatives. Provide coaching as needed, escalate issues appropriately, and support broader business objectives.

Requirements

• You’ve acquired 3+ years of experience in sales support within a customer service and or proposal development environment.
• You have a Bachelor's degree in business or related field preferred, or equivalent experience.
• You demonstrate a passion for customer experience and operational excellence, with a proactive approach to taking on new responsibilities and sharing best practices.
• You exhibit strong communication and interpersonal skills, able to advocate for change and maintain a positive attitude in a fast-paced environment.
• You possess strong organizational abilities, attention to detail, and proficiency in MS Office, SAP, and Salesforce, along with the capacity for independent decision-making and problem-solving.
• Bilingual proficiency in English and French (written and spoken) is required.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Responsibilities

• Coordinate and administer all phases of service contract management, including developing, designing, and creating service proposals and bid solutions in compliance with corporate policies.
• Perform detailed contract reviews to ensure pricing, terms, and solutions meet corporate, government, and regulatory requirements.
• Analyze complex contract requirements, special provisions, approvals, and pricing structures to ensure compliance with applicable laws, regulations, and policies.
• Partner with Sales to provide guidance on alternative options and operational requirements for customer deliverables.
• Manage contract execution activities including order processing, invoicing, warranty creation, entitlement issues, contract modifications, reconciliations, and fiscal close support.
• Support dispute resolution while ensuring alignment with customer and finance requirements.
• Serve as a point of contact for internal and external customers, leveraging strong knowledge of departmental systems, tools, and procedures.
• Collaborate cross‑functionally to streamline processes, manage competing priorities, and deliver high‑quality support.
• Actively contribute to team and business success by supporting teammates, maintaining strong partnerships with Sales, and participating in continuous improvement initiatives.
• Provide coaching as needed, escalate issues appropriately, and support broader business objectives.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees