Bilingual (French/English) Customer Service Representative - Account Maintenance (Early Stage Collections)
About The Position
Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English) Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.
Requirements
- Bilingual in French and English.
Responsibilities
- Manage the early-stage delinquency portfolio.
- Work directly with customers to understand the root causes of account delinquency.
- Negotiate sustainable payment arrangements.
- Provide professional expertise to help customers get back on track.
- Advance Ford Credit Canada’s reputation as a customer-focused lender.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
