Bilingual French Collection Representative

SinglePoint Group International Inc • Toronto, ON

8d • Hybrid

About The Position

The Bilingual Collection Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual Collection Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention. This is a full-time opportunity with a rotational shift schedule from Monday to Saturday.

Requirements

• Must be bilingual (French/English)
• Have strong communication and computer navigation skills
• Have the ability to multi-task efficiently
• Is committed and willing to learn and grow within the business

Nice To Haves

• One year of experience working in a high-volume call center environment is an asset
• Collection experience is considered an asset

Responsibilities

• Make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Resolve customer account discrepancies
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

Benefits

• Flexibility to work from home after 3 months
• Medical and Dental Benefits
• Fun and engaging work culture
• Perkopolis discount program
• Wave Group Insurance (home/auto) discounts
• Health and dental benefits
• Employment verification letters, aligning with TEER 3 classifications, to aid in expediting Permanent Residency (PR) applications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees