Bilingual French Client Support -Collection Representative

Fiserv•Mississauga, ON

7d•CA$40,800 - CA$51,000•Onsite

About The Position

You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment. Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. Utilize skip-tracing tools to obtain up-to-date customer information. Provide daily coverage of all accounts until payment arrangements have been made. Detail all discussions and actions in collections system or database. Multitask and navigate quickly through varies systems.

Requirements

High school graduate/GED
Minimum of 1 year collections and/or customer service experience.
Prior experience working in a call center
Collections/Customer Service-Call Center experience
French & English Bilingual
Applicants must be legally authorized to work in Canada to be considered for this position.
Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Nice To Haves

Knowledge of collections regulations including the Fair Debt Collection Practices Act
Demonstrated skip tracing skills and ability
Knowledge of applicable regulation
Collections experience

Responsibilities

Collection of unpaid consumer debt via inbound and outbound dialing.
Assignment of consumer debt inventory and accountability for collection performance based on departmental targets.
Collection of accounts in compliance with regulations and internal standards.
Utilization of skip-tracing tools to obtain up-to-date customer information.
Daily coverage of all accounts until payment arrangements are made.
Detailing all discussions and actions in the collections system or database.
Multitasking and quick navigation through various systems.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave