Bilingual Family and Community Engagement Support Specialist

IT TAKES A VILLAGE FAMILY OF SCHOOLS • Chicago, IL

3d • $52,000 - $66,000

About The Position

The Bilingual Family and Community Engagement Support Specialist provides case management and direct support to families, helping identify strengths, needs, and risk factors and connecting families with services that support stability, wellness, and academic success. The role includes family interviews, assessment tools, individualized service plans, progress monitoring, referrals, outreach, and confidential documentation.

The specialist builds relationships with families through individual meetings and phone consultations; coordinates with community service providers; and supports the Family Engagement Manager with weekly orientations, workshops, and family education events. The position also assists with student and family recruitment and promotes the organization’s mission and community partnerships. The job is full-time, based in the Chicagoland area, with a stated salary range of $52,000 to $66,000.

Requirements

• Bachelor’s degree in Social Work, Family Studies, Human Services, Psychology, or a related field.
• Family Specialist Level 5 Credential, or ability to obtain it within 60 days of hire.
• At least 3 years of experience in case management, family support services, or community outreach.
• Experience administering screening tools and using results to support family goal-setting and referrals.
• At least 1–2 years of experience supporting family engagement and case management in alignment with Early Head Start, Head Start, and DFSS standards.
• Ability to follow applicable protocols and contribute to program compliance.
• Knowledge of Early Head Start, Head Start, and DFSS policies and ability to apply them in program implementation and family support services.
• Strong documentation and reporting skills, with accuracy, confidentiality, and compliance practices.
• Physical ability to climb stairs, walk multiple city blocks, stand for extended periods, and lift up to 50 pounds.
• Valid driver’s license and reliable transportation.
• Ability to travel within the designated service area.

Nice To Haves

• Bilingual English/Spanish skills are preferred.
• Training or exposure to IM+CANS is preferred.

Responsibilities

• Conduct structured family interviews and use assessment tools to identify family strengths, needs, and risk factors.
• Develop individualized service plans, monitor progress, and coordinate referrals to resources that support family stability and well-being.
• Provide direct family support through one-on-one meetings and phone consultations, building relationships and trust.
• Collaborate with local service providers to connect families with resources that promote wellness and academic success.
• Support the Family Engagement Manager in organizing and facilitating weekly orientations, workshops, and family education events.
• Assist with recruitment initiatives for prospective students and families, advocate for VWC’s mission, and engage community partners.
• Maintain accurate and confidential family records according to VWC standards and participate in regular audits to support service quality and compliance.
• Travel within the designated service area.

Benefits

• Professional development and career advancement opportunities are described.
• The role offers the opportunity to work with a dedicated team and contribute to innovative family support strategies and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level