Bilingual Family Advocate - Alameda

Warren Village • Denver, CO

6d • Onsite

About The Position

The Bilingual Family Advocate provides coaching and individualized support to families residing at a Warren Village campus, helping participants work toward economic and personal self-sufficiency. The role uses a Mobility Mentoring approach to assess family strengths and needs, set goals, monitor progress, and connect participants with education, workforce, housing, health, childcare, and community resources. It also supports potential residents during pre-lease-up and lease-up, including preparation of documentation related to housing voucher eligibility.

The position provides problem-solving, crisis intervention, de-escalation, mediation, and referrals in a trauma-sensitive, coaching-oriented, and 2Gen-informed manner. It documents services and participant progress in HMIS and Penelope, supports donations and front-desk coverage, and assists with evening and weekend enrichment events as needed. The role requires fluency in English and Spanish and may include limited travel within metro Denver. Warren Village emphasizes accountability, collaboration, empowerment, excellence, inclusion, integrity, transparency, continuous learning, community building, and collective well-being.

Requirements

• Associate’s degree in Social Work, Human Services, or Education, and four years of related experience; or the listed qualifying education/experience substitution.
• Fluency in English and Spanish, with proficient verbal and written communication in both languages.
• At least one year of paid employment experience in case management, direct homeless services, or working with low-income families.
• Paid experience working in a nonprofit agency.
• Ability to assess and manage crisis situations using trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to Warren Village’s mission, goals, and values.
• Technology systems aptitude.
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.

Nice To Haves

• Bachelor’s or master’s degree in Social Work, Human Services, Education, or a related field; eight years of related experience may be substituted for education.
• Experience working with adults in higher education systems or workforce development.
• Experience in Permanent Supportive Housing, Housing First, and Harm Reduction.
• Lived experience with homelessness or housing instability, including as a Warren Village alumna or alumnus.
• Ability to work regular evening and weekend hours.
• If driving is required, a valid driver’s license and ability to drive Warren Village vehicles.

Responsibilities

• Provide coaching services to families residing on a Warren Village campus, including biopsychosocial assessment, goal planning, education and workforce navigation, referrals, problem solving, de-escalation, and mediation.
• Monitor and document participant progress on individualized plans.
• Conduct Economic Mobility Bridge assessments and establish individualized goals related to economic mobility, including housing, budgeting, career and education, childcare, health, and wellness.
• Conduct outreach, assessments, and individualized support for potential residents during pre-lease-up and lease-up, including helping obtain and prepare housing-voucher eligibility documentation.
• Connect residents with community resources, services, and opportunities, coordinating referrals with internal and external partners.
• Work collaboratively with participants on education, workforce, and accessibility navigation.
• Provide problem-solving, direct support, crisis intervention, de-escalation, and mediation as needed.
• Complete timely and accurate service documentation in HMIS and Penelope, including progress notes and assessments, and assist with program data reporting.
• Use trauma-sensitive, coaching, and 2Gen approaches in work with participants.
• Support department donations by ordering, picking up, and distributing items.
• Provide front-desk coverage as needed.
• Assist with enrichment programming and events on evenings and weekends as needed.
• Perform other duties as assigned.

Benefits

• Generous paid time off, including sick and vacation days, and twelve holidays.
• Paid one-week winter and summer closures, outside of PTO.
• Matching employer 403(b) plan.
• Medical, dental, and vision plans for employees and dependents.
• Virtual telemedicine program.
• Voluntary supplemental short-term disability and similar benefits.
• Company-paid life and long-term disability insurance.
• Employee Assistance Program.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Professional development and tuition reimbursement opportunities.
• Discounted early learning childcare services.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree