Bilingual Family Advocate - Alameda

Warren Village Inc.•Denver, CO

8d•$29 - $34•Onsite

About The Position

The primary role of the Family Advocate is to provide essential resident coaching services for families residing in one of Warren Village’s campuses. Coaching services include conducting biopsychosocial assessments, goal planning, education and workforce navigation, resource and referral, problem solving, de-escalation, and mediation. At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

Requirements

Associate’s degree (AA) from two-year college or technical school, in Social Work, Human Services or Education; 4 years of related experience.
FLUENCY IN BOTH ENGLISH AND SPANISH LANGUAGES, PROFICIENTLY COMMUNICATING VERBALLY AND IN WRITING.
Minimum of one year of paid employment experience in case management, direct homeless services or working with low-income families.
Paid experience working in a nonprofit agency.
Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
Commitment to the mission, goals, and values of Warren Village
Technology systems aptitude. Demonstrated proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.

Nice To Haves

Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field; 8 years of related experience may be substituted for education.
Experience working with adults in higher education systems or workforce development.
Experience in Permanent Supportive Housing, Housing First, and Harm Reduction.
Lived experience in homelessness and/or housing instability, including alumni of Warren Village.
Ability to work regular evenings and weekend hours.
If driving is required, employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

Responsibilities

Implements Warren Village mission through coaching activities with program participants at one of Warren Village’s campuses, monitors, and documents progress on individualized plans.
Utilizing a Mobility Mentoring approach, conducts detailed Economic Mobility Bridge assessments to identify each family’s strengths, needs and establish individual mobility goals related to upward economic mobility, including housing, budgeting, career and education, childcare, health, and wellness and more.
Conduct outreach, assessments, and individualized support to potential residents during the pre-lease-up and lease-up phases, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
Links residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency, exhibiting resourcefulness and ensuring proper referrals are made in collaboration with internal and external resources.
Work directly and collaboratively with participants on education, workforce, accessibility navigation.
Maintains a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement.
Communicates effectively to a wide array of audiences from participants to external stakeholders.
Assists participants through problem solving, direct support, crisis intervention, de-escalation, and mediation, as necessary.
Completes timely and accurate service documentation in HMIS and Penelope; maintain data management records including progress notes, assessments, and assisting with program data reporting.
Utilizes trauma-sensitive, coaching and 2Gen orientation in work with participants.
Exhibits resourcefulness and ensures proper referrals are made in collaboration with internal and external resources.
Support department donations including ordering, picking up, and distribution.
Provide coverage of front-desk responsibilities as necessary, ensuring seamless operations.
Assist with Enrichment programing on evenings and weekends events as needed.

Benefits

Generous paid time off (sick/vacation days)
Twelve holidays
One-week closure in both winter and summer (paid outside of PTO)
Matching employer 403(b) plan
Comprehensive and affordable medical, dental and vision plans for employee and dependents
Virtual telemedicine program
Voluntary supplemental Short-Term Disability and other similar benefits
Company paid life and long-term disability insurance
Employee Assistance Program
FSA and HSA accounts
Professional development and tuition reimbursement opportunities
Discounted Early Learning Childcare services available