Bilingual Enrollment Specialist | Float
About The Position
At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life. This role involves helping patients enroll in discount or insurance programs to access necessary medical, dental, and behavioral care. The position requires experience with healthcare enrollment, state and federal programs, insurance terminology, and eligibility criteria. Candidates should be adept at analyzing data, using electronic health records (EHR), online application portals, and basic office software. Empathy, a positive and approachable demeanor, and experience in a float or multi-site role are essential. Bilingual proficiency in English and Spanish is required.
Requirements
- Bilingual in English and Spanish.
- Attention to detail for critical information to determine patient eligibility and applications.
- Ability to analyze complex data to determine correct eligible patient programs.
- Strong communication skills, including proactively asking for help.
- Ability to travel as needed to different clinic sites.
- Must be reliable and punctual.
- Maintain a high level of professionalism and empathy when interacting with patients.
- Applicants must be 21+ to comply with job-related driving requirements.
- Demonstrate role competency, as determined by their manager (for less experienced candidates).
Nice To Haves
- Experienced with healthcare enrollment, including state and federal programs, eligibility criteria, insurance terminology, and coverage types.
- Experience absorbing and analyzing large amounts of data.
- Experienced with electronic health records (EHR), online application portals, and basic office software.
- Experience in a float or multi-site role.
- Experience with training taking approximately six weeks even with prior enrollment experience.
Responsibilities
- Talk with patients to explain complex insurance terms and program requirements in an understandable way.
- Prescreen patients to assess program qualifications and ensure they have the necessary documents for enrollment.
- Meet with walk-in and scheduled patients to complete the application process.
- Maintain detailed records of documents, applications, and billing information in the EHR.
- Add payors to patient records.
- Prepare and submit reports by deadlines.
- Travel to multiple clinic sites (Denver, Thornton, Westminster) to provide Enrollment Services.
- Serve the community and assist grateful patients.
Benefits
- Medical, Dental & Vision options
- Medical and Dependent Care FSA/HSA
- Company paid life insurance
- Long term disability insurance
- Accident/hospital plans
- 403(b) Retirement Plan with employer contributions
- Vacation time
- Sick hours
- Personal holiday hours
- Collaborative team environment
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
