Bilingual Enrollment Specialist | Float
About The Position
At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life. “Our mission in helping the underserved is why I’ve been here for 22 years. I love helping people get the care they need. It’s satisfying to help patients navigate the healthcare system and find affordable solutions.” ~ Grisel Martinez, Enrollment Manager “Clinica is like my second home and it feels like family. Everyone is inviting and wants to see me grow. I’ve never had so much positive feedback as I do from patients at Clinica. Patients feel seen, heard and helped as we guide them to a more positive outlook on the medical field. Enrollment is really rewarding!” ~ Dallana Delira, Enrollment Manager
Requirements
- Bilingual in English and Spanish.
- Attention to detail of critical information to determine patient eligibility and their application.
- Analyze complex data to determine the correct eligible patient programs.
- Strong communication skills – proactively ask for help, etc.
- Ability to travel as needed to different clinic sites.
- Must be reliable and punctual.
- Maintain a high level of professionalism and empathy when interacting with patients.
- Applicants for this position must be 21+ to comply with our job-related driving requirement.
Nice To Haves
- Experienced with healthcare enrollment including of state and federal programs, eligibility criteria, insurance terminology and coverage types?
- Absorbed and analyzed large amounts of data?
- Experienced with electronic health records (EHR), online application portals and basic office software?
- Empathize with patients and let them know you are here to help them?
- Positive and approachable with patients and co-workers?
- Worked in a float or multi-site role before?
- Reach out for help when you need it?
Responsibilities
- Talk with patients to explain complex insurance terms and program requirements in a way that's easy to understand.
- Prescreen patients to assess what program they qualify for to ensure they have the necessary documents to start the enrollment process.
- Meet with walk-in and scheduled patients to follow through with the application process.
- Keep detailed records of documents, application and billing information in the electronic health record (EHR).
- Add payors to the patient record.
- Prepare reports and submit prior to deadlines.
- Travel to multiple clinic sites (Denver, Thornton, Westminster) to fulfill Enrollment Services.
- Serve your community – you are here for the patients, and they are very grateful.
Benefits
- Medical, Dental & Vision options
- Medical and Dependent Care FSA/HSA
- Company paid life insurance
- Long term disability insurance
- Accident/hospital plans
- 403(b) Retirement Plan with employer contributions
- Vacation time, sick hours, and personal holiday hours
- A collaborative team environment
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
