Bilingual Enrollment Specialist
About The Position
The Bilingual Enrollment Specialist is part of a team that enrolls community members in affordable health insurance plans. Full-time and part-time roles are available. Assigned shifts will include weekday and weekend hours. Knowledge of health insurance is a plus but not required. This is a temporary, seasonal, grant-funded position. Paid training is expected to begin in late September 2026, with the role continuing through mid-December 2026. Based on a determination by the Centers for Medicare & Medicaid Services (CMS) regarding the Open Enrollment period, the assignment may be extended through mid-January 2027. Employment in this role is contingent upon continued grant funding and business needs, and may end sooner if funding is reduced, exhausted, or otherwise terminated. In no event will this position extend beyond the approved grant funding period.
Requirements
- Bilingual in English and Spanish and/or Arabic, Hindi, Pashto required
- Strong customer service skills
- Ability to provide empathetic, trauma-informed services
- Ability to be flexible, learn quickly, and multi-task
- Accurate, efficient, and detail-oriented
- Proficiency using standard office computer programs and databases
- Comfortable working in a fast-paced environment
- Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity
Nice To Haves
- Knowledge of health insurance is a plus
Responsibilities
- Provide on-site client assistance and support in person and by phone
- Help clients accurately enroll in Marketplace health insurance, including available Premium Assistance Programs, Advanced Premium Tax Credits, and Qualified Health Plan options
- Educate clients on the Marketplace application, health coverage terminology, and plan options
- Effectively use email, Healthcare.gov, REDCap, RingCentral, and other technological systems
- Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
- Protect client confidentiality and PII/PHI in compliance with HIPAA policies
- Other duties as assigned
Benefits
- employer paid health benefits
- 401(k) investment opportunity
- Employee Assistance Program
- paid vacation
- holiday
- sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
