Bilingual Enrollment Specialist (FL)

GT Independence Careers•Tampa, FL

3d•Hybrid

About The Position

GT Independence is seeking a Bilingual Enrollment Specialist to conduct face-to-face and virtual enrollments for consumers receiving financial management services in the self-direction model of care. This role serves as an advocate and promoter of self-direction by educating consumers and facilitating their understanding of this model. The company emphasizes a collaborative environment, a mission to improve lives, and has received multiple awards for being an exceptional workplace, including national recognition and Great Place to Work® certification.

Requirements

1 year of experience in a related field
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Knowledge of principles and processes for providing customer service
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Nice To Haves

Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.

Responsibilities

Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
Ensures enrollment documents are complete and accurate.
Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
Maintains confidentiality and HIPAA compliance.
Upholds company values and mission.
Other duties as assigned.