About The Position

digitalLIFT seeks contract instructors (up to 10 hours a week, pay rate $30 per hour) to provide basic digital literacy training and tech support to older adults in person in San Francisco, California. digitalLIFT is a nonprofit organization founded in 2007. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. We provide digital skills training while helping our learners acquire home internet and a device. The heart of digitalLIFT is our instructors who train individuals and communities and help them live better lives by staying connected and having access to more information and opportunities.

Requirements

  • verbal and written fluency in English and Cantonese
  • locate in San Francisco is highly preferred
  • teaching and communication skills
  • working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
  • comfortable with learning new skills, tools and processes
  • experience operating mobile devices including smartphones, tablets, laptops
  • ability to work flexible hours
  • eligible to work in the United States

Responsibilities

  • Provide digital literacy training to adults in-person at partner sites in San Francisco, California and remotely if needed
  • Follow an established curriculum to provide 1-on-1 or group training to help adults develop skills to safely and confidently use technology
  • Adjust curriculum to address identified needs within a student cohort
  • Act as digitalLIFT representative and liaison within digitalLIFT learner communities
  • Survey community members to understand needs, interest and availability to participate in the program
  • Communicate class schedule and send reminders to assure participants attendance
  • Contribute content to the digitalLIFT website and monthly e-newsletter
  • Perform site visits at partner locations to ensure proper class set-ups
  • Configure devices based on set-up guidelines
  • Prepare training materials and documents for trainers and learners
  • Ensure compliance with project requirements
  • Address issues or escalate to Program Manager
  • Ensure that all setup / follow-up and instruction hours are reported for each session
  • Complete and document online assessment of individuals to determine computer skills and training needs
  • Collect and report additional data about programs, services, and volunteers, as needed by digitalLIFT
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