Bilingual (English/Spanish) Energy Services Program Specialist

CLEAResult•Remote - Oregon, OR

7d•$48,800 - $66,300•Hybrid

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual to join our team as an Bilingual Energy Services Program Specialist! In this role, you will be responsible for providing project coordination and customer service for a program delivering low-to-no cost energy upgrades to customers living in Oregon. This role will also be accountable for developing trusted partnerships with our clients, customers, community-based organizations, tradespeople and internal team members across the organization. Please note: Candidates considered must reside in Oregon or SW Washington. Fluency in both English and Spanish is required. Reliable transportation is a plus, as you will travel up to 10% in this role.

Requirements

2-5 years’ work experience with non-profit organizations, residential contracting, community organizing, environmental advocacy, energy efficiency and/or construction project management.
Strong Microsoft Office skills, as well as strong writing and reporting skills.
Strong communication and interpersonal skills.
Ability to work under stress, interruptions, and tight deadlines.
Fluency in both English and Spanish is required.
Candidates considered must reside in Oregon or SW Washington.

Nice To Haves

Reliable transportation is a plus, as you will travel up to 10% in this role.

Responsibilities

Manage a large number of energy efficiency upgrade projects at various phases, supporting customers and coordinating with contractors along the way.
Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
Identify and work with program team to remove roadblocks to project completion.
Support customer qualification and conduct more complex data entry and incentive processing activities.
Manage program data, and prepare, analyze, and review reports and spreadsheets for accuracy, completeness, errors, and eligibility.
Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation.
Implement and propose programmatic enhancements in a way that will help level-up our internal capacity to provide energy-efficiency services to clients and residential initiatives we serve.
Prepare and review required program participation documentation while coordinating with various departments, both internal and external. May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.