Bilingual (EN/FR) Travel Assistance Advisor

Xodus Travel Services Inc.•Oni, QC

2d•CA$45,000 - CA$47,500

About The Position

As a Travel Assistance Advisor, you will be responsible for directly assisting Canadian travellers who are experiencing medical emergencies, interruptions, and loss of personal items abroad. Our Travel Assistance Advisors are the heartbeat of our customer experience. This isn't your typical contact centre role – it's an opportunity to be a digital-savvy problem solver, a compassionate guide, and a brand ambassador all rolled into one.

Requirements

Proficiency in a second language (French, Spanish) is an asset.

Nice To Haves

Knowledge of travel insurance, claims management, and/or customer service is preferred.
Contact Centre experience is an asset.
Knowledge of medical terminology or health care administration is an asset.

Responsibilities

Become a master of omni-channel communication, effortlessly switching between chat, email, phone, and emerging digital platforms to meet our customers where they are.
Connect sick and injured travelers to medical treatment with a telemedicine physician, or to nearby clinics and hospitals.
Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage.
Be the calm in the storm for travelers facing emergencies abroad, providing empathetic support and swift resolution.
Transform complex travel and insurance queries into clear, actionable solutions.
Continuously expand your expertise in travel trends, insurance products, and digital technologies.
Be available to work various shifts, including intermittent evenings and weekends.