Bilingual Digital Training & Adoption Manager

RBC • Toronto, ON

1d • CA$67,000 - CA$110,000 • Onsite

About The Position

As a Bilingual (English and French) Digital Training and Adoption Manager, you play a pivotal role in driving digital transformation within RBC Investor Services. Your role is to ensure that our clients, users, and stakeholders seamlessly adopt new technologies, and achieve business goals. Using your technical and interpersonal skills, you develop and implement digital learning programs that train users on complex systems, support users during transformational changes, and drive overall digital adoption.

Requirements

• Ability to deliver client/internal training in English or French.
• Experience delivering custom training/demo sessions based on specific client needs.
• Bachelor’s degree in a relevant field (e.g., Adult Learning, Business, Banking, IT, Change Management).
• 2+ years of experience in Learning & Development or Product development with a focus on digital adoption.
• Proven experience supporting change management and product development.
• Familiarity with digital training tools (i.e. Camtasia, Powerpoint, Word, Snagit).
• Ability to think independently and develop creative solutions.

Nice To Haves

• Financial industry or custody-specific experience is an asset.

Responsibilities

• Conduct customized training sessions, demos, webinars to enhance digital proficiency and drive adoption. These will be largely client-facing but may also include internal stakeholders.
• Create training materials including reference guides, job-aids, videos, etc., and update as required, ensuring that employees or clients have the necessary resources to achieve their goals using relevant software.
• Collaborate with development teams as a subject matter expert (SME) to align adoption goals with business objectives and client value.
• Maintain and demonstrate knowledge of RBCIS products, systems and processes as it relates to our client segments.
• Use data-driven insights to support strategies and drive adoption.
• Encourage collaboration, knowledge sharing, and continuous learning within the RBC IS team.
• Measure the impact of digital adoption on productivity.
• Support change management strategies with the overall goal of conveying impacts and delivering successful outcomes to varied client segments.
• Address resistance and feedback to obtain support for change initiatives.

Benefits

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
• You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level