Bilingual Digital Skills E-Learning Facilitator (2026 - 0200)

ICTC

34d•CA$70,000 - CA$80,000•Remote

About The Position

The Information and Communications Technology Council (ICTC) is seeking a Bilingual Digital Skills E-Learning Facilitator to guide industry and individual learners across ICTC’s portfolio of workforce development and business transformation programs in acquiring/improving their digital skills. This includes assessment of pre-training skills for appropriate placement; onboarding and supporting all learners in successfully engaging with the asynchronous content; responding to questions; evaluating effectiveness of course content; and continuous improvement of ICTC's digital learning ecosystem for companies, post-secondary students, newcomers to Canada, and other individual and groups of learners participating in national digital and workforce development programs. Reporting to the Manager, Digital Training & Industry Transformation, this role is responsible not only for the quality and relevance of learning content, but also for ensuring students are on the right learning path, actively progressing, and supported through the full course lifecycle. The ideal candidate is a bilingual e-learning professional with deep expertise in delivering corporate training programs in applied AI and business transformation, automation and other digital skills, familiarity with third-party technical training platforms, digital readiness assessment, skills mapping, learning engagement design, program planning, and curriculum validation. They bring both the analytical rigor to set and track learning KPIs and the interpersonal commitment to ensure no learner falls behind.

Requirements

Post-secondary degree or diploma in Instructional Design, Education Technology, Computer Science, Information Technology, or a related field. Equivalent experience as an educator, certified facilitator, trainer, or adult educator will be considered.
Minimum 4–6 years of experience in e-learning design, curriculum development, or instructional technology — ideally within a technology-focused or workforce development context.
Demonstrated experience curating and evaluating third-party technical training content from major online learning platforms.
Experience designing and administering digital readiness or skills assessments and developing corresponding learning pathways.
Proven experience scheduling, onboarding, and monitoring student cohorts through e-learning programs.
Experience developing and managing program plans, project schedules, and calendars of events.
Proven track record of establishing learning outcome frameworks, KPIs, and curriculum quality assurance processes.
Experience identifying and securing guest speakers or industry contributors for learning programs.
Experience utilizing a Learning Management System (LMS) and project management tools (e.g., Wrike, Microsoft Project, or equivalent).
Bilingual proficiency in English and French — written and spoken — required.
Deep expertise in instructional design methodologies, curriculum architecture, and e-learning best practices.
Strong knowledge of major third-party technical training platforms and their content ecosystems.
Demonstrated ability to assess learner digital readiness and map skills to appropriate training pathways.
Proficient in adult learning theory, facilitation, and a variety of instructional media including instructor-led, online, and virtual instructor-led training.
Proficiency with Learning Management Systems (LMS) and e-learning authoring or curation tools.
Experience with project management software (e.g., Wrike, Microsoft Project, or equivalent).
Proficiency with Microsoft Office Suite, Google Apps, or similar productivity tools.
Strong analytical skills with experience defining and tracking learning KPIs and quality metrics.
Strong attention to detail when creating, reviewing, and delivering content.
Excellent communication and stakeholder engagement skills — verbal and written — across individuals, small groups, and large audiences at all levels.
Enthusiastic interest in digital technologies and comfort explaining technical concepts in plain language to foundational learners and non-technical audiences.
Strong working knowledge of ICT systems, tech terminology, and digital technology education.
Ability to work independently, manage multiple curricula and program streams, and deliver in a fast-paced environment.
Can you work with confidential learner data and program information with high integrity, sound judgment, and ethical compliance?
Do you demonstrate a high degree of reliability, organization, and accountability to meet project and funder deliverable requirements?
Are you open to change, constantly evolving requirements, and ongoing feedback — with the ability to work effectively with distributed teams across Canada?
Do you take initiative, determine a path forward with limited precedent, and plan and evaluate your own work with confidence and minimal oversight?
Do you have strong self-motivation, initiative, and a desire to exceed expectations in curriculum quality and learner outcomes?
Are you able to work through others to achieve results — sharing information, aligning stakeholders, and keeping teams moving toward shared goals?
Can you represent ICTC with composure, positivity, and a strong work ethic across all learner, partner, and vendor interactions?
Do you establish clear KPIs, track outcomes relentlessly, and use data to make sound curriculum and program decisions?
Do you communicate fluently and professionally in both English and French, across written materials, presentations, and stakeholder interactions?
Do you have a commitment to professional development, a desire to understand ICT trends and the key factors driving change across all industries?
Are you committed to building equitable, inclusive learning environments and understanding the challenges faced by diverse learner groups across Canada?

Nice To Haves

Formal credentials in instructional design, e-learning development, curriculum design, or digital pedagogy are strongly preferred (e.g., Certified Professional in Learning and Performance — CPLP, or equivalent).
Graduate degree in a relevant field is an asset.
Credentials or certifications in AI, data analytics, digital transformation, or related technical domains are a strong asset.
Candidates with a background in technology education (cloud computing, telecommunications, IoT, blockchain, AI) will be prioritized.
Experience working in bilingual (English/French) or national program delivery environments is strongly preferred.
Experience in a non-profit, government-funded, or workforce development organization is an asset.
Familiarity with Canada's digital skills ecosystem, AI education landscape, and WIL programs is an asset.
Knowledge of digital credentialing, micro-credentials, and competency-based education is an asset.
Do you love designing learning journeys that are rigorous, engaging, and perfectly matched to where learners are and where they need to go?
Can you cut through the noise of hundreds of online courses and confidently identify the ones that are technically excellent, current, and right for the learner?
Are you skilled at assessing where learners truly are and designing skills maps that set them up for success?
Do you go beyond content delivery to create experiences — guest speaker series, peer challenges, and community touchpoints — that make learning stick?

Responsibilities

Administer digital readiness assessments to evaluate the current skills, experience, and learning needs of incoming students.
Develop and maintain skills mapping frameworks that match learner profiles to the most suitable training pathways, courses, and credential streams.
Provide individualized learning guidance and pathway recommendations to students based on assessment results and career goals.
Identify skill gaps at the cohort level and use findings to inform curriculum adjustments and course sequencing.
Ensure assessment tools and frameworks reflect current labour market skills demand and digital literacy benchmarks.
Research, evaluate, and curate high-quality AI, automation, data analytics, and digital skills courses from leading third-party technical training providers (e.g., Coursera, edX, LinkedIn Learning, Google, Microsoft, AWS, and others).
Establish and maintain relationships with third-party training vendors, platform partners, and content providers.
Assess third-party content for technical accuracy, pedagogical quality, industry relevance, accessibility, and alignment with ICTC program objectives.
Maintain an updated library of approved third-party courses and credentials, refreshing regularly to reflect emerging technologies and industry needs.
Coordinate course access, enrollment, licensing, or partnership agreements with content providers as required (in coordination with ICTC partnerships or procurement staff).
Stay updated on Canada's ICT sector and ICTC activities to ensure curated content remains relevant and supports learner career outcomes.
Schedule, organize, and onboard learners for courses, ensuring smooth enrollment and orientation to the learning platform and program expectations.
Monitor each learner's progress throughout their learning journey to ensure successful advancement through the curriculum.
Proactively identify learners at risk of falling behind or disengaging and escalate concerns to the Manager with recommended interventions.
Motivate and encourage learners to successfully complete their e-learning courses and meet program milestones.
Facilitate virtual work-readiness and career education touchpoints — including online discussion groups and a managed learning-community space, webinars, and presentations — to complement the curriculum and prepare learners for their WIL placements.
Design and implement broader learning engagement strategies that foster active participation, peer learning, and a sense of community among learner cohorts.
Identify, recruit, and coordinate guest speakers — including industry practitioners, AI experts, and sector leaders — to enrich the learning experience.
Develop supplementary learning resources, discussion prompts, case studies, and applied challenges that deepen learner engagement.
Collaborate with the AI Training & Business Transformation Specialist to integrate live facilitation touchpoints throughout the learner journey.
Develop and maintain program plans, project schedules, work plans, and calendars of events and meetings to meet deliverable requirements.
Proactively identify and escalate risks to milestone deadlines, enrollment targets, or course completion rates to the Manager.
Coordinate with internal project staff and cross-functional teams (program, marketing, design, publication, translation) to ensure accurate, high-quality dissemination of materials and communications in English and French.
Liaise with design, publication, and translation departments to support production of learner-facing materials, reviewing outputs to ensure specifications are met.
Attend and present at events, focus groups, and engagement activities as needed to represent the program and gather stakeholder insights.
Provide administrative support and documentation in collaboration with the broader team.
Proactively collaborate with internal staff to share updates, align on activities, and support cross-functional ICTC initiatives.
Curate and assemble blended learning curricula by sourcing, selecting, and continuously monitoring the relevance of third-party content
Develop and validate learning outcomes, competency frameworks, and assessment criteria for all program streams.
Establish and monitor KPIs for course quality, learner progression, completion rates, and post-program outcomes.
Conduct regular curriculum reviews to ensure content remains technically current, pedagogically sound, and aligned with industry and labour market needs.
Implement evidence-based improvements to course sequencing, delivery format, and engagement strategies based on data and learner feedback.
Support the development and validation of digital credentials and micro-credentials.
Recognize and credit prior learning, so learners who can already demonstrate a target skill are not required to repeat content they have mastered.
Conduct structured content reviews every 6–12 months (with team support) to assess relevance, identify outdated resources, and implement updates including replacing deprecated tools, platforms, or references with current alternatives. Between formal reviews, actively scan for emerging tools, platforms, and industry shifts so the curriculum can keep pace with the technology as it changes, not only on a fixed cycle.
Engage with employers and host organizations to gather insights on emerging skills needs, workplace AI adoption trends, and the practical relevance of program content — using this input to inform curriculum updates and ensure training remains aligned with real-world employer expectations.
Ensure all curriculum reflects best practices in adult learning, digital pedagogy, and a variety of instructional media including instructor-led, online, and virtual instructor-led formats.
Consolidate program evaluation plans, collect and analyze learner survey data, and conduct student follow-ups as part of the evaluation cycle.
Track progress against program plans, enrollment targets, course completion rates, and funder deliverables.
Define and monitor quality metrics for course delivery, learner satisfaction, content relevance, and skills acquisition.
Produce regular curriculum performance and program progress reports with actionable insights for the Manager.
Ensure all programs meet funder KPIs, accreditation standards, and internal quality benchmarks.
Maintain up-to-date documentation of curriculum frameworks, learning pathways, assessment criteria, and continuous improvement decisions.