Bilingual Dental Front Desk

Clinica Family Health & Wellness•Thornton, CO

8d•Onsite

About The Position

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life. Overview of Role: Must be bilingual in Spanish and English. You will provide the pro-active front office support of the dental team in creating a great customer experience for the patient. You will also help Dentists communicate virtually with patients.

Requirements

Bilingual in Spanish and English required.
Basic computer, math, written and phone skills.
Ability to work under pressure and handle multiple tasks at one time.
Able to flourish in a team management system.

Nice To Haves

One year in a dental facility preferred.

Responsibilities

Accurate collection and balancing of patient payments.
Quality scheduling of patients.
Accurate preparation for the patient visit.
Excellent customer service upon patient arrival and during the visit.
Follow appropriate telephone protocol for patients and employees and vendors.
Initiate, update and maintain electronic dental record.
Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
Assist in the coordination/communication regarding patient care between front and back offices (i.e. when there is a security issue, patient concern, etc.).
Maintenance of confidentiality.
Facilitation of patient flow.
Maintain cultural sensitivity during the patient visit.
Assist other pod members whenever possible.
Oversee appropriate cleanliness and activity in patient lobby.
PAR related duties.
Reception and appropriate distribution of all clinic deliveries.
Report signs of abuse/neglect to a clinic manager.
Register patients into NextGen and update family members and any changes in patient status.
Support the Dental team with all planned care initiatives.