Bilingual Dental Front Desk

CFHW•Thornton, CO

8d•$21 - $27

About The Position

CLINICA FAMILY HEALTH & WELLNESS is a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. They are committed to being a healthcare home for their patients, offering coordinated, whole-person care. The Bilingual Dental Front Desk role provides proactive front office support to the dental team, ensuring a great customer experience for patients and assisting dentists with virtual patient communication. This position requires bilingual proficiency in Spanish and English.

Requirements

Must be bilingual in Spanish and English.
High School diploma or GED.
Bilingual in Spanish and English required.
Basic computer, math, written and phone skills.
Ability to work under pressure and handle multiple tasks at one time.
Able to flourish in a team management system.
Employees must meet applicable health and safety requirements, including an annual influenza (flu) vaccine, tuberculosis screening at hire, and any position specific requirements. Proof of required immunizations is required before employment begins. Exemptions and reasonable accommodations are considered.

Nice To Haves

One year in a dental facility preferred.

Responsibilities

Accurate collection and balancing of patient payments.
Quality scheduling of patients.
Accurate preparation for the patient visit.
Excellent customer service upon patient arrival and during the visit.
Follow appropriate telephone protocol for patients and employees and vendors.
Initiate, update and maintain electronic dental record.
Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
Assist in the coordination/communication regarding patient care between front and back offices (i.e. when there is a security issue, patient concern, etc.).
Maintenance of confidentiality.
Facilitation of patient flow.
Maintain cultural sensitivity during the patient visit.
Assist other pod members whenever possible.
Oversee appropriate cleanliness and activity in patient lobby.
PAR related duties.
Reception and appropriate distribution of all clinic deliveries.
Report signs of abuse/neglect to a clinic manager.
Register patients into NextGen and update family members and any changes in patient status.
Support the Dental team with all planned care initiatives.