Bilingual Dental Call Center Representative
About The Position
Are you ready to make a difference in the lives of others while working in a supportive and collaborative environment? As a Bilingual Dental Contact Center Representative at Legacy Community Health, you'll be at the heart of our mission, connecting with patients and ensuring they have a positive experience every time they reach out to us. Be the welcoming voice that helps guide our patients through their healthcare journey. Enjoy a balanced work-life environment where your personal fulfillment is as important as your professional growth. Join a passionate team committed to providing exceptional service and care. Take advantage of opportunities for mentorship and personal development. Contribute to a mission-driven organization that values community health and well-being.
Requirements
- High school graduate or equivalent required.
- Customer service oriented.
- Pleasant, professional, and articulate phone voice.
- Ability to handle multiple incoming callers/patients, tasks and responsibilities.
- Strong verbal and written grammar skills.
- Accurate keyboard typing, data-entry and mouse navigation skills.
- Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
- Patient scheduling experience.
- Strong knowledge in Medical Terminology.
- Bilingual English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.
Nice To Haves
- Medical Assistant experience or clinical office support experience highly preferred.
Responsibilities
- Embrace a positive attitude and a sense of ownership in every interaction.
- Greet callers warmly and provide information based on the purpose of the call and script requirements.
- Conduct outreach and general outbound calls to assist our community.
- Find solutions to questions and provide an amazing contact experience for every caller.
- Manage patient appointment scheduling and referrals with precision and care.
- Respond to customer emails and other non-phone inquiries efficiently.
- Complete data entry, call logging, and reporting tasks accurately.
- Perform other duties as assigned, contributing to our team's success.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
