Bilingual Dental Assistant / Customer Service Representative - Full-Time | 1.0 FTE

The Staff Pad•Pomona, CA

22d•$24 - $39•Onsite

About The Position

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. We are looking to hire a Dental Assistant / Customer Service Representative for their Dental Clinic to provide clinical, administrative, and staff support for a comprehensive dental services operation.

Requirements

Certificate from an accredited dental assisting program, if certified
Proof of completion of a board-approved 8-hour infection control course
Successful completion of a California Board of Dental Examiners-approved radiation safety course
1–2 years of experience directly related to the position duties and responsibilities
Current BLS certification
Bilingual English/Spanish proficiency required
Current knowledge of and ability to follow comprehensive dental clinical procedures and protocols

Responsibilities

Provide chairside assistance to the dentist during dental procedures
Prepare, sterilize, and organize dental supplies and equipment in accordance with OSHA and clinic standards
Maintain housekeeping records
Set up trays for dental procedures
Take radiographs as directed by the dentist, when appropriately trained in radiation safety
Develop and process dental radiographs according to provider orders
Assist with monitoring and maintaining radiation safety procedures and protocols
Order and maintain inventory of dental clinic supplies
Interact with and process dental clinic patients
Perform telephone triage and conduct patient interviews
Maintain dental laboratory slips
Create and maintain dental records in accordance with established protocols and procedures
Assist with monthly reporting and quality improvement activities
Ensure smooth patient flow by promptly checking in patients, communicating next steps, and monitoring dental patient flow
Verify patient eligibility and assist patients with enrollment in additional programs based on program qualifications
Confirm and update patient demographic, insurance, and other required information in the EMR
Collect payments and comply with the health center’s cash-handling procedures as outlined by the Finance Department
Obtain required patient information, including photo ID, insurance card, Medi-Cal, Medicare, and/or Social Security card
Perform miscellaneous job-related duties as assigned by the Lead Dental Assistant