Bilingual Debt Resolution Advisor

CreditAssociates•Plano, TX

2d•$60,000 - $77,000•Onsite

About The Position

CreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals to make $60,000 - $77,000 in their first year as a Bilingual Senior Debt Resolution Advisor (Spanish/English). We also offer a language differential for our Bilingual Debt Resolution Advisors. In this role you are critical to our client’s success and the company’s ability to achieve our ambitious growth goals. With rising inflation, interest rates and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose. At CreditAssociates, our Client Success Representatives are called Debt Resolution Advisors because they not only ensure client satisfaction but also provide a world-class customer experience. You will be responsible for managing the relationship between our clients and our company, answering their questions, making changes to their program, and resolving their issues, with the ultimate goal to retain clients through their tough times and help them achieve graduation of our program and a debt-free life!

Requirements

Must be comfortable and very skilled with problem solving and emotional resolution
Experience in a fast-paced sales or customer service environment
1+ year of call center experience helpful, not required.
Proficiency with Microsoft Office Suite and basic computer operations skills required.
High school diploma or equivalent education required

Nice To Haves

Bilingual (English/Spanish) a plus and receives additional compensation
Financial services related experience a plus, not required.
Experience using Salesforce and Vonage preferred.
Bachelor’s degree a plus.

Responsibilities

Ensure client satisfaction while providing a world-class customer experience
Communicate clearly and confidently with clients regarding financial, debt and credit-related questions
Resolve client concerns by providing details about their program, answering their questions, and providing personal solutions with first call resolution in mind
Meet call flow requirements, productivity metrics, KPI goals, and schedule adherence
Maintain client information utilizing business software systems, training, and tools
Support and communicate with team members professionally and respectfully
Provide information, support, and counseling to clients in an upbeat professional manner
Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free
Cultivate and maintain client relationships to deescalate tension and emotion
Contribute to building a positive team culture