Bilingual Data Specialist

Medavie • Montreal, QC

9d • CA$53,235 - CA$66,544 • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. They have a team of over 8,000 professionals who bring diverse life experiences and career expertise to the company. Medavie collaborates and innovates to create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Their mission is to improve the wellbeing of Canadians. They celebrate individuality and value the diverse perspectives and skills employees contribute. Medavie offers competitive pay, comprehensive benefits, opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. It is a place where employees can be their best selves, feel they belong, and achieve their full potential.

Requirements

• College diploma, university degree, or relevant experience in requirements analysis.
• 3 years of relevant experience.
• Strong understanding of group insurance and of the relationships between user requirements and IT systems in order to offer technical solutions that meet client needs and to support the effective implementation of solutions.
• Excellent knowledge of Excel and Office Suite and ability to handle and organize data.
• Fluently bilingual in both written and spoken English and French in order to provide services to our clients and communicate with internal stakeholders in both official languages.

Nice To Haves

• Knowledge of VBA/SQL interfaces and language is an asset.

Responsibilities

• Manage existing interfaces and support clients using the flexible group insurance plan administration system.
• Oversee different phases of work to ensure deadlines are met, follow up as required, and assist clients in their daily operations.
• Work closely with various internal and external stakeholders throughout the implementation process.
• Focus on process improvement, make recommendations, and harness automation to develop tools that simplify group insurance plan administration.
• Implement new interfaces, set up new clients on the flexible group insurance plan administration system, and update and validate data.
• Manage deliverables and timelines with minimal supervision to ensure tasks and projects are completed on time.
• Process client requests and follow up as required in accordance with established procedures and timelines.
• Offer technical support for client requests, while maintaining a reputation for excellence in customer service.
• Perform independent solution analyses for projects that impact customer experience.
• Manage renewals for clients using Flexit and ensure tasks are completed within the established time frame.
• Document operational transfer procedures.
• Act as a first point of contact for problem solving.
• Develop test plans and carry out test cases for system changes or interface development.
• Communicate and coordinate project tasks effectively, ensuring all parties complete their work.

Benefits

• Health and dental care plan that is 100% employer‑paid from the first day
• Performance bonus program
• Culture that strongly supports employee learning and professional development
• Flexible schedules
• Possibility of working from home
• Environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree