Bilingual Data Administrator

LA FAMILIA•Merced, CA

4d•$28 - $28•Hybrid

About The Position

Under the supervision of the Clinical Supervisor, the Office/Data Administrator will primarily support the Full Service Partnership program by providing front office, administrative support, managing data, handling program claims, and performing other tasks as assigned. The Office/Data Administrator will work closely with the team and Leadership to optimize program workflows and enhance overall efficiency. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.

Requirements

High School Diploma or equivalent required.
Proficiency in both verbal and written communication in English and Spanish is required for this position.
Proven experience in front office and data administration.
Professional and courteous manner; ability to maintain a professional appearance.
Ability to rapidly adapt to new information, changing conditions, or unexpected obstacles.
Ability to demonstrate consistency in words and actions.
Ability to model high standards of ethics, including honesty and fairness.
Ability to use appropriate interpersonal skills, including treating others with courtesy, sensitivity, and respect, and considering and responding appropriately to the needs and feelings of different people in different situations.
Physically able to lift up to 50 pounds, stand or sit for long periods, and detain an individual if necessary.
Ability to take complex instructions.
Ability to organize and prioritize several projects simultaneously.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Experience in non-profit and community-based organizations preferred.

Responsibilities

Collaborate with program and department leaders to learn systems currently in place and to ensure consistency across programs.
Clerical support such as data entry, filing, and record keeping.
Compiling, interpreting data, and preparing reports.
Assistance with software, hardware, and technical issues.
Managing phone calls, emails, and correspondence.
Financial support with handling invoices, expenses, and budgeting.
Responding to inquiries and resolving issues.
Assistance with special projects, initiatives, and tasks needed.
Attend program meetings, as requested by the Clinical Supervisor
Welcoming clients and community partners with professionalism and friendliness.
Handling incoming calls and routing them properly.
Scheduling and confirming appointments or meetings.
Handling mail and deliveries.
Performing data entry and updating records.
Assisting with filing, photocopying, and faxing.
Ensuring the office and reception area is clean and presentable.
Stocking office supplies and brochures as needed.
Maintain accurate documentation of data systems and processes.
Ensure data procedures, quality, integrity, and security.
Perform data analysis and reporting requirements.
Identify, track, and interpret data trends.
Troubleshoot data problems and resolve issues.
Integrate data from various sources and systems.
Responsible for program billing and claim management.
Ensure data compliance with regulations and standards.
Apply best practices and techniques to improve data administration
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for the responsible function areas.
Leads and collaborates on projects supporting Agency objectives.
Demonstrates ethics and integrity
Displays drive and purpose
Manages self and adapts to change
Practice self-awareness and continuous learning
Use cultural humility and cultural responsiveness to connect with people of different philosophies, backgrounds, cultures and life experiences practicing boundaries.
Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork and collaboration ensuring positive outcomes for the organization as it relates to the DEI function internally and externally.
Utilize communication skills to listen and respond effectively with empathy while practicing a proactive, collaborative approach to make innovative change while remaining sensitive to the organization's culture and place in the community.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies onances and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
Flexible scheduling options, including hybrid work arrangements
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
Structured mentorship and ongoing training.