Bilingual Customer Support Specialist

Johnny's Selected Seeds • Fairfield, ME

6d • Onsite

About The Position

Bilingual Customer Support Specialist (Spanish/English) Onsite – Fairfield, ME
Ready to plant the seeds of your next career? Join Johnny's Selected Seeds and help support farmers, gardeners, and growers across North America in both English and Spanish.
We are looking for a Bilingual Customer Support Specialist who enjoys helping customers, solving problems, and delivering exceptional service in a fast-paced environment.

Requirements

• Fluent in Spanish and English (written and verbal)
• Strong communication and customer service skills
• Comfortable working across multiple computer systems
• Detail-oriented with strong problem-solving abilities
• Adaptable, self-motivated, and able to manage multiple priorities

Nice To Haves

• Experience with Salesforce, CRM systems, agriculture, farming, gardening, or horticulture is a plus

Responsibilities

• Support customers in both English and Spanish through phone, email, chat, and other channels
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests
• Participate in outbound customer outreach and sales campaigns
• Document customer interactions and maintain accurate records
• Collaborate with internal teams to resolve customer issues
• Deliver a positive customer experience with a focus on first-contact resolution

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• ESOP & Profit Sharing
• Paid Time Off & Parental Leave
• Educational Assistance
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed