Customer Support Specialist (Bilingual/Spanish)
About The Position
Super Dispatch is looking to bring on a Customer Support Specialist (Bilingual/Spanish), who will play a pivotal role in supporting our diverse customer base, including carriers, drivers, shippers, and brokers. In addition to addressing platform-related inquiries, you will handle billing issues, assist with our SuperPay solution, and ensure an exceptional user experience. This role demands a balance of technical proficiency, problem-solving skills, and customer empathy. We're looking for someone who is motivated, adaptable and professional who excels at balancing technical problem-solving with exceptional customer service. You have a proven ability to manage diverse user needs and contribute to a dynamic, fast-paced team environment. SHIFT: 11 a.m. - 7 p.m. CST 3 Week days (you are able to choose which 2 days you are off) + Saturday and Sunday. About Super Dispatch Super Dispatch is the leading end-to-end transport management platform built exclusively for the auto transport industry. For too long, vehicle shipping has been burdened by fragmentation, endless phone calls, and mountain loads of manual paperwork. We are changing that. By connecting shippers and carriers within a single, unified digital ecosystem, Super Dispatch eliminates operational friction and transforms how cars move. Who We Are We are a team dedicated to revolutionizing the auto transport industry. Founded in 2013, our mission is to simplify and accelerate vehicle transport through our all-in-one platform designed specifically for car haulers, shippers, and brokers. Our work is driven by a passion for innovation, a focus on customer needs, and a commitment to continuous growth. We believe in teamwork, proactive efficiency, and using real-world expertise to empower everyone in the vehicle transport ecosystem. Join us in transforming the way vehicles move. We are a dynamic, innovative team dedicated to transforming the auto transport industry. The company offers the opportunity to work on cutting-edge technology that directly impacts the lives of car haulers, shippers, brokers, and drivers, ensuring a meaningful and rewarding experience. Super Dispatch values a collaborative work environment, continuous growth, and a strong commitment to customer focus and proactive efficiency, making it a great place for those who value teamwork, learning, and making a difference.
Requirements
- 2–4 years of experience in customer support, preferably in a SaaS or technical environment
- Strong communication skills, with the ability to convey technical concepts clearly to non-technical users (e.g., API connections)
- Spanish language proficiency required
- Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee, or similar)
- Familiarity with software troubleshooting practices and customer success strategies
- Ability to manage complex inquiries and resolve escalated issues effectively
- Proactive mindset with strong organizational skills and attention to detail
- A customer-centric attitude and a dedication to providing exceptional support
- Willingness and availability to work weekend shifts (Saturday or Sunday) as part of the regular schedule
- Willingness to work late/evening shift hours, with coverage through 7:00pm as part of the regular schedule
Nice To Haves
- Experience with CRM tools (Saleforce) or ticketing systems (Zendesk) is a plus
Responsibilities
- Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for carriers, drivers, shippers, and brokers
- Investigate and resolve billing concerns, including subscription management, invoicing discrepancies, and payment-related inquiries
- Assist users with our SuperPay solution, addressing payment processing issues, transaction concerns, and setup guidance
- Identify, diagnose, and resolve technical and operational challenges, escalating complex issues when necessary
- Educate users on platform features and best practices to enhance their experience and efficiency
- Collect user feedback to inform product improvements and document recurring issues for internal review.
- Contribute to the creation and maintenance of knowledge base articles, user guides, and troubleshooting resources
- Partner with internal teams, including product, engineering, and sales, to ensure seamless issue resolution and a customer-first approach
Benefits
- Multiple health, dental & vision plans with a portion of the employee premiums paid by the company
- 401K with a company match
- Monthly stipend for health, wellbeing, and fitness needs ($50/mo)
- Flex PTO policy
- 6-12 weeks paid parental leave
- Latest tech gear
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
