Remote Bilingual Customer Support Specialist
About The Position
This position is remote and can be located anywhere where posted. We are looking for a talented individual to join our team as a Bilingual Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! Each customer interaction focuses around energy efficiency. You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. Each call can be a different utility customer and require a different type of service. Wide range of support scripts – verbatim, talking points, or simple usage guides. Some programs utilize chat/email interactions with customers. Personal performance data and progress accessible in real time.
Requirements
- High School Diploma or GED
- Bilingual in English and Spanish
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment
- Home Internet speed: 10 Mbps upload / 20 Mbps download / 99% latency
- Ability to hardwire internet, plug directly into router
- Dedicated home office space, free of personal disruptions
- Two power connections
- Must be scheduled to be on the phone throughout the entirety of your shift
- Meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations (if applicable)
- Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support
- Successful hires must pass pre-employment checks
Nice To Haves
- Call Center experience in an inbound/outbound sales environment
- Sales-oriented with a focus on customer service satisfaction
- "How can I help you?" attitude
Responsibilities
- Support multiple programs using multiple platforms
- Provide a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Handle inbound or outbound voice calls
- Navigate a script
- Support customers and tech inquiries
- Adhere to a committed schedule with set lunches and breaks
- Meet goals and performance metrics
- Handle chat/email interactions with customers (for some programs)
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program
- Access to on-demand training courses
- $65 / month internet stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
