Bilingual Customer Service Specialist - French/English
StockX
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Posted:
August 4, 2023
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Remote
About the position
As a Bilingual Customer Service Specialist at StockX, you will play a crucial role in providing support and assistance to our global customers. With a focus on delivering exceptional customer service, you will handle various customer queries, manage the order fulfillment process, and ensure positive outcomes for our customers. Your strong communication skills, fluency in English and French, and ability to handle different contact types will be essential in this role. This is an exciting opportunity to be part of a fast-paced, customer-centric company that values diversity and inclusion.
Responsibilities
- Handling all customer service needs and support for our European customers
- Taking ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Helping manage the order fulfillment process
- Listening and responding to customer needs and concerns
- Researching answers or solutions as needed
- Resolving customer queries and updating system accounts accordingly
- Recording details of customer conversations and actions taken
- Working to improve customer service by monitoring support communications
- Being flexible and willing to support other areas across the business as they come up
- Possessing situational awareness to identify and escalate matters that require urgent attention
Requirements
- Experience of customer service/call center experience
- Bilingual in English & French (written and verbal)
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
- Must be willing to travel to our Eindhoven AC when required
- Variable shifts (some evenings & weekends)
Benefits
- Remote work opportunity
- Travel to Eindhoven AC when required
- Variable shifts including evenings and weekends
- Equal opportunity employer
- Value diversity
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.