Bilingual Customer Service Representative (MTL, QC)

Recrute Action•Montreal, QC

9d•Hybrid

About The Position

Make an impact on every call by supporting insurance clients across Canada. Handle high-volume inquiries related to policies and claims. Deliver clear, human-centered service in a hybrid environment with comprehensive training and strong opportunities for growth.

Requirements

High school diploma or GED required.
0–2 years of experience in customer service.
Strong communication skills with the ability to explain policies clearly and professionally.
Proven problem-solving and analytical abilities.
Ability to work effectively in a fast-paced, high-volume call center environment.
Demonstrated empathy, patience, and professionalism during difficult interactions.
Bilingual in English and French to support clients in both languages.

Nice To Haves

Experience in insurance, financial services, or health benefits is an asset.
Previous experience in a bilingual customer service or contact center role is an asset.

Responsibilities

Handle inbound calls from clients and advisors, providing accurate information on insurance products, services, policies, and claims.
Resolve customer concerns efficiently while maintaining a high level of professionalism and client satisfaction.
Analyze client needs and identify appropriate solutions in a proactive and empathetic manner.
Provide additional information to support clients’ financial and health-related goals.
Ensure clients and advisors receive clear, accurate, and timely information.
Maintain composure and professionalism in a fast-paced, high-volume contact center environment.