Bilingual Customer Service Representative (Laval, QC)
About The Position
Make an impact on every call by supporting insurance clients across Canada. Handle high-volume inquiries related to policies and claims. Deliver clear, human-centered service in a hybrid environment with comprehensive training and strong opportunities for growth. This is a 6-month contract with the potential for permanent employment, offering an hourly salary of $27-30 based on experience. It is a full-time position of 37.50 hours per week with a weekday schedule between 8 am and 8 pm, and no weekend work. The role involves hybrid work with 2 days per week in the Montréal office, and includes a 6-week virtual training program with mandatory attendance.
Requirements
- High school diploma or GED required.
- 0–2 years of experience in customer service.
- Strong communication skills with the ability to explain policies clearly and professionally.
- Proven problem-solving and analytical abilities.
- Ability to work effectively in a fast-paced, high-volume call center environment.
- Demonstrated empathy, patience, and professionalism during difficult interactions.
- Bilingual in English and French to support clients in both languages.
- Reliability clearance required.
Nice To Haves
- Experience in insurance, financial services, or health benefits is an asset.
- Previous experience in a bilingual customer service or contact center role is an asset.
Responsibilities
- Handle inbound calls from clients and advisors, providing accurate information on insurance products, services, policies, and claims.
- Resolve customer concerns efficiently while maintaining a high level of professionalism and client satisfaction.
- Analyze client needs and identify appropriate solutions in a proactive and empathetic manner.
- Provide additional information to support clients’ financial and health-related goals.
- Ensure clients and advisors receive clear, accurate, and timely information.
- Maintain composure and professionalism in a fast-paced, high-volume contact center environment.
Benefits
- Hourly salary of $27-30, based on experience.
- 6-month contract with the potential for permanent employment.
- Full-time position: 37.50 hours per week.
- Weekday schedule between 8 am and 8 pm with no weekend work.
- Hybrid work with 2 days per week in the Montréal office.
- Training: 6-week virtual program with mandatory attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
