Bilingual Customer Service Representative

VERTICAL SUPPLY GROUP, INC. • Greensboro, NC

6d • $0 - $21 • Onsite

About The Position

The Bilingual Customer Service Representative handles inbound and outbound customer calls, emails and other communications from customers – providing world class customer service. A successful candidate can work in a fast-paced environment and while multitasking and demonstrating flexibility to solve customer requests. They may perform specifically assigned tasks daily and will take responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 9 am – 6 pm Monday-Friday.

Requirements

• High School Diploma Required. Degree preferred
• Bilingual (Spanish and English)
• Strong Customer Service related background, including one or a combination of the following: 2+ years’ experience working in a call center environment OR 2+ years’ experience working in fast paced in person customer service or sales position
• Experience working with outside sales force and handling key and national accounts
• Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word
• Excellent communication skills, both verbal and written
• Strong organizational skills
• Demonstrated success managing sales account relationships
• Demonstrated success at using available resources to troubleshoot and problem solve
• Good attention to detail - MUST be able to multi-task
• Great attitude & ability to thrive in a close team environment

Nice To Haves

• Experience in the arborist industry is preferred, not required

Responsibilities

• Understand what it means to deliver an exceptional customer experience.
• Handles customer inquiries from multiple contact types including in- & outbound phone calls, email, and chat.
• Research, enters, and updates required information using available resources.
• Manages and resolves customer complaints, identifies and escalates priority issues.
• De-escalates customer complaints and offers alternative solutions.
• Provides customers with accurate product and service information, follows up when needed.
• May manage a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. Takes responsibility for their assigned account orders - ensuring excellent customer service.
• Professionally interacting with other departments and outside organizations to ensure customers’ needs are met.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED