Bilingual Customer Service Representative - Orlando, Florida US
About The Position
AnswerHero is hiring a Bilingual Customer Service Representative to serve as the first point of contact for customers calling its business clients. The role focuses on real-time message taking, appointment scheduling, and professional call handling; it does not involve telemarketing, debt collections, or tech support. Representatives answer inbound calls, communicate in English and Spanish, follow each client’s call-handling instructions, and provide warm, courteous support. The position offers training and opportunities to grow within AnswerHero. Remote-friendly options are available. Full-time employees receive medical, dental, and vision insurance, accrual-based paid time off, paid federal holidays, and company-provided equipment.
Requirements
- Fluency in both English and Spanish, verbally and in writing.
- High school diploma or equivalent.
- Strong empathy, active listening skills, and professional telephone manners.
- Attention to detail and the ability to type accurately while on a call.
- Reliable internet and a dedicated workspace to ensure a professional setting.
- Dependability and consistent attendance; the operation runs 24/7.
- Availability to work at least one weekend day.
Responsibilities
- Answer inbound calls promptly and professionally on behalf of business clients.
- Communicate fluently in English and Spanish.
- Take accurate, clear messages and relay them to clients in real time.
- Schedule appointments and provide general client support according to client instructions.
- Follow client-specific call-handling instructions carefully and consistently.
- Deliver a warm, efficient, and courteous experience on every call.
Benefits
- Thorough training provided, including paid onboarding training.
- Opportunities to grow within AnswerHero.
- Supportive team environment.
- Competitive pay and a bilingual premium.
- Remote-friendly options.
- Medical, dental, and vision insurance for full-time employees.
- Accrual-based paid time off (PTO) for full-time employees.
- Paid federal holidays for full-time employees.
- Company-provided equipment for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
