Bilingual Customer Service Representative – Luxury Retail - French-English – Work from Home
About The Position
This role involves supporting customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences. Through engaging conversations and thoughtful guidance, you will help customers explore products, answer inquiries, and receive attentive, white glove support at every step. The position is permanently remote and full-time, requiring bilingual proficiency in French and English. TTEC is committed to employee development, offering training, individualized coaching, and access to free courses. The company fosters an inclusive culture and encourages giving back to the community.
Requirements
- Bilingual in French and English
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Responsibilities
- Deliver white glove customer support across channels.
- Provide expert product and fragrance recommendations based on mood, personality, and occasion.
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
- Maintain accurate and detailed records of customer interactions using CRM and service tools.
- Identify opportunities to elevate the customer journey and share insights with leadership.
- Contribute to a collaborative, high performance team environment while working independently when needed.
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
