Bilingual Customer Service Representative- Work From Home- $15/hr

Systems & Methods, Inc. (SMI) • USA - Remote CO, TN

7d • Remote

About The Position

Systems & Methods, Inc. (SMI) is seeking a Bilingual Customer Service Representative for an inbound call center role. SMI is a leading technology producer in the human services field, developing state-of-the-art solutions. The company values employees who are technical, creative, client-focused, and willing to go the extra mile. As a family-owned business for over 50 years, SMI fosters a culture of teamwork, dedication, empowerment, and work-life balance, considering employees and clients part of an extended family. They are a multi-state operation with over 650 employees and are committed to innovation and providing a meaningful career. The Customer Service Representative will receive and respond to calls and correspondence from child support clients, adhering to Standard Operating Procedures and contractual obligations.

Requirements

• Must possess excellent customer service skills
• Exhibit excellent interpersonal skills using tact, patience and courtesy
• Possess the ability to diffuse upset customers
• Possess the ability to deliver bad news effectively
• Capable of handling high call volumes
• Proven oral and written communications skills
• Maintain the ability to work under pressure and effectively multi-task between calls and correspondence
• Bilingual in Spanish/English!!
• High School Diploma or equivalent required
• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Must be proficient in data entry skills including keyboard, mouse and 10 keypad
• Basic knowledge of Microsoft Windows and Office work-from-home

Responsibilities

• Answering incoming calls in a timely manner
• Providing callers with accurate account information and educating them on appropriate policies and procedures
• Effectively redirecting callers to the appropriate area/agency when necessary
• Maintaining knowledge of procedures and systems
• Communicating client concerns and feedback to management
• Researching and processing all correspondence received by email, fax and mail

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED