Seasonal Customer Service- Work From Home

Support Services Group • North Sydney, NS

6d • CA$16 - CA$16 • Remote

About The Position

SSG is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. This is a seasonal customer service position where you will assist one of our clients with holiday orders from the comfort of your own home. We will provide the necessary equipment.

Requirements

• High School or GED Diploma (Required)
• Excellent written communication skills; attention to detail, data accuracy, and speed
• Ability to navigate multiple technology systems, and multi-task
• Interpreting data and questions to create first contact resolution
• Customer service orientated
• Adaptability in a fast-paced changing environment
• Must be able to think proactively and to collaborate effectively.
• Must reside in Nova Scotia or New Brunswick
• Must be legally authorized to work in Canada.
• Must be willing to submit/pass background check.

Nice To Haves

• Call Center experience preferred, but not required

Responsibilities

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls.
• Provide timely, efficient, and accurate follow-up to user questions or issues.
• Serve as a champion of the brand through excellent communication and brand awareness.
• Maintain a prominent level of professionalism, working to establish rapport with every member.
• Update member information in multiple member databases depending on member needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Benefits

• Earn $15.70 per hour
• Earn extra money for the Holidays
• Tons of growth opportunities (93% of our non-agent positions are filled internally)
• Save Time and Money on food and transportation working safely from the comfort of your own home!
• A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more
• A feeling of accomplishment when you WOW Customers!
• Fun team environment where we work hard to Build TRUST every single day
• Enjoy the PEACE OF MIND that working from home will afford you!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED